Service Terms

CAE services are performed under a defined scope, quote, or written agreement appropriate to the project.

Scope and authorization

The customer approves the proposed work, assumptions, access, pricing, and important boundaries before work begins. Material changes in scope require communication and approval.

Customer responsibilities

Customers are responsible for providing authorized access, accurate information, required credentials through an agreed secure method, and appropriate backups when applicable.

Third-party products

Licensing, subscriptions, vendor outages, warranties, and platform limitations remain subject to the applicable third-party provider.

Security and compliance boundaries

CAE does not promise guaranteed protection from cyberattacks, regulatory compliance, managed cybersecurity, 24/7 support, or unlimited support unless a separate written agreement expressly defines a service.